Why Bad Moments Have a Enormous Impacts

I've wondered for a while about how to combat that one piece of evidence that changes the persuasiveness of a compelling story and argument. In schools, this happens in almost every community. There is a series of incredible reasons to celebrate that are downplayed and possibly not noticed that should be shaping the perception, trust and culture within a system, but they have a slow or insignificant overall effect. Then something unfortunate happens inside of the complex, dynamic system that rocks the entire system in terms of community perception. How as leaders can we inoculate ourselves from this moment that turns momentum on its head for a system on the rise? It reminds me of our work to have a productive conversation surrounding climate change. One moment has derailed years of narrative. The video below sparked my thinking in this area.